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Refund Policy for uyoXpress.com

Effective Date: January 25, 2023

At uyoXpress.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions regarding refunds for products purchased from uyoXpress.com.

1. Eligibility for Refunds

You may request a refund for most items purchased on uyoXpress.com within 30 calendar days of receiving your order. To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Perishable goods (e.g., food, flowers).
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at support@uyoXpress.com with your order details and reason for the refund request.
2. Return Authorization: Once your refund request is received and approved, we will provide you with a return authorization and instructions on how to return your item.
3. Return the Item: Ship the item back to us as per the provided instructions. You will be responsible for paying the shipping costs for returning the item unless the return is due to our error (e.g., incorrect or defective item).

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at support@uyoXpress.com.

7. Sale Items

Only regular priced items may be refunded. Sale items are not eligible for a refund.

8. Contact Us

If you have any questions or need assistance with your refund, please contact us at:

Email: support@uyoXpress.com

Thank you for shopping with uyoXpress.com. We appreciate your business and are committed to providing you with quality products and excellent customer service.