WebShell by boot

Return Policy for uyoXpress.com

Effective Date: January 25, 2023

At uyoXpress.com, we aim to provide a seamless shopping experience and ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines the terms and conditions for returning products purchased from uyoXpress.com.

1. Eligibility for Returns

You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers).
• Newspapers or magazines.
• Intimate or sanitary goods.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Email our customer support team at support@uyoXpress.com with your order details and reason for the return.
2. Return Authorization: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to return your item.
3. Ship the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation, and ship it to the return address provided.

4. Shipping Costs

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In cases where the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

5. Inspection and Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately inform you of the status of your refund after inspecting the item. If your return is approved, we will process a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@uyoXpress.com for further instructions.

7. Sale Items

Only regular priced items may be returned and refunded. Sale items are not eligible for a return or refund.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Email: support@uyoXpress.com

Thank you for shopping with uyoXpress.com. We appreciate your business and are committed to providing you with quality products and excellent customer service.